People 24/7

It’s about resolving issues 24/7.

There is never a good time to find an issue. But finding it isn’t enough. Resolving it is the key.

We proactively monitor, maintain, investigate and resolve system, software, device and user issues from our network operations centre (NOC) 24/7. Often we resolve issue before you even realise there was an issue providing your business with continuity.

In addition to the NOC our help desk is never closed. That’s why our help desk is staffed with real people ready and able to help you 24/7.

All of our support staff are HDI (Help Desk Institute) certified, meaning they are fully trained and qualified to give you the very best support and assistance at all times of the day or night.

Our priority is resolving your issues fast and communicating the progress in a timely manner.

Our service desk staff are:

  • Polite
  • Professional
  • HDI Certified
  • Vendor certified
  • ITIL compliant
  • Here to help

Of course, fixing something that is broken is only one part of the service. Resolving it before it breaks – that’s our forte.

All businesses will change. We anticipate this and proactively prepare your system to cope, keeping you up and running at all times.

Some of the systems we regularly work with include:

  • Mac
  • PC
  • Tablets
  • Mobile devices
  • Microsoft
  • Cisco
  • VMware
  • Citrix
  • Cloud
  • HP
  • IBM
  • EMC
  • Photoshop and other Adobe applications
  • Various security appliance and software
  • Third party software applications